Mallorca valet parking. Your questions, answered.

Choose your dates, covered or open-air parking, collection and return points and any extras, then review the itemised price (VAT included), your cancellation deadline, the withdrawal information and the Terms before you order; you can correct details at every step. Pay securely through Redsys with the methods shown on the secure payment page: cards, plus Bizum and wallets where enabled. A standard booking is confirmed once the payment is authorised and we send your confirmation; the bank's return page alone is not proof of payment. Out-of-hours times, special access and quoted work remain requests until we approve them. If we cannot accept a paid item and you decline an alternative, that item is refunded.

A driver meets you at departures at Palma Airport (PMI), then returns your car to you at arrivals. The exact meeting point is confirmed in your booking. Airport handover costs €15 per journey leg at the starter tariff, in addition to parking. Never leave your vehicle or keys unattended.

Yes. Choose the exact point at your home, villa, hotel, marina, office or another accessible location in Mallorca. Drop a pin, search an address or use your current location. Each leg starts at €29 including 15 km from our Palma base, then €1/km. Choose collection and return independently; the live booking price applies.

Both options are at our Palma base. Covered parking has a roof over the car and starts at €12/day; open-air parking has no roof and starts at €9/day. Both get cheaper per day the longer you stay. Your space is reserved for the booked period at the fixed total shown before payment, counted in 24-hour periods from handover. If you need longer, we agree the extension and its price with you first; there is never an automatic full-day penalty for a few minutes' delay. Your confirmation states the option you booked.

You can cancel an eligible booking free of charge until the deadline shown before payment and in your confirmation; by default this is 48 hours before the first scheduled handover. A later change to our settings never shortens your confirmed deadline. Cancel online in your booking or write to info@azulcars.com. After the deadline we only keep an amount that reflects services already performed and reasonable, documented costs we could not avoid, and we refund the rest. This commercial policy is separate from, and in addition to, your statutory 14-day right of withdrawal described in the Terms. Changes to dates, places or parking are confirmed by our team, and any revised price needs your approval.

No. Book as a guest with a private booking link, or sign in to an account. Both let you pay, add services, change eligible details, message the team, view photos, download invoices and cancel when eligible. Keep your guest link and access code private.

Yes. Collection and return reports include timestamped condition photos, mileage and the fuel or battery level, and you can view them in your booking. If you disagree with a report or notice damage, tell us as soon as reasonably possible so we can investigate. Photos document the service; they are not conclusive proof of mechanical condition, do not mean you accept a defect and do not shorten any legal claim period. Condition photos are never used for publicity.

Book washing, detailing, fuel top-up, EV charging, battery care, tyre and fluids checks, a 50-point inspection, ITV handling, scheduled maintenance, repairs and DGT paperwork online. Fixed prices and handling fees are shown separately. Detailing and quoted work require your approval of the scope and final price before anything is done.

Update your flight details and message the team through your booking; for urgent changes, WhatsApp or call +34 971 10 13 32. We coordinate a safe revised handover subject to access and availability. Any additional parking or out-of-hours amount is explained and agreed with you first; we never charge for a delay caused by us. Automatic flight tracking and 24-hour staffing are not promised.

Office hours are every day 07:00–21:00, Mallorca local time. Handovers outside these hours are on request, require approval and carry a starter surcharge of €20 per journey leg. You can send the team a WhatsApp message any time; this is not a promise of 24-hour staffing.

Our base is at Carrer Son Malferit, 18, Llevant, 07007 Palma, Illes Balears, Spain. Drop-off and collection at the Azul Cars base have no transfer cost. Parking and any selected extras are charged at the live booking price.

Bring the agreed keys and vehicle documents and hand them directly to your identified driver. You must be authorised to entrust the vehicle, and for road transfers it must be roadworthy, with insurance and ITV where required and enough fuel or charge. Tell us about existing damage, warning lights and operating instructions, and remove valuables and loose belongings. Fixed standard accessories remain covered by our legal custody and return duties; special custody of other items requires your declaration and our written acceptance. We record the vehicle and keys received and verify authorisation before returning them.

We coordinate private aviation handovers at Palma general aviation/FBO facilities and Son Bonet, subject to handler approval and access permissions. Confirm your facility, timing and exact meeting point with Azul Cars. This does not imply airside access or an aviation reservation.

Yes, collection and delivery can be arranged at accessible marina meeting points around Mallorca. Agree gate access and a lawful handover point in advance; berth-side or restricted access is not assumed. Parking and local transfers use the live booking tariff.

Azul Cars arranges transport between Mallorca, mainland Spain and Europe by quotation. We review professional-driver/ferry and open or enclosed carrier options where available. Share direction, addresses, dates and vehicle details; the quoted method, scope, estimated timing and actual cover need your approval first.

No. An ENQ reference acknowledges your enquiry, not a confirmed booking. Transport is individually quoted; published ferry crossing times are not collection-to-delivery guarantees. Customs requirements and liability or additional insurance are reviewed for the exact journey before approval.

Browse and send enquiries in English, Spanish, German, French, Italian, Portuguese, Russian, Swedish, Ukrainian or Arabic. Your selected website language is included in the enquiry so the team has that context. The language selector preserves the page you are viewing.

All internal enquiry and booking notification emails go to info@azulcars.com. Customer emails use info@azulcars.com as the reply-to address. We normally reply during office hours, every day 07:00–21:00 Mallorca time. Your online enquiry remains available to our staff even if email delivery is unavailable.

Yes. As a consumer you normally have 14 calendar days from concluding an online parking, storage or vehicle-care contract to withdraw without giving a reason, by a clear statement to info@azulcars.com, to our registered office or through your booking messages; the model form in the Terms is optional. A booked parking date alone does not remove this right. If you ask us to start within those 14 days, we need your express request; withdrawing before the service is complete only involves a proportionate payment for what was already provided. A separately identified, date-specific vehicle transport contract may be exempt, and we tell you before you accept. This right is separate from our 48-hour free cancellation policy.

Our custody begins when authorised staff receive your vehicle and keys and continues until it is properly returned. For parking, we meet the surveillance, custody, receipt and return duties of Spain's parking law (Ley 40/2002) for the vehicle and its fixed standard accessories, and we never limit ordinary compensation to the booking price or an insurer's payout, or exclude your mandatory consumer rights. Any lawful limits for road or sea carriage apply only to that transport. Report damage promptly to info@azulcars.com or through your booking and keep relevant evidence; hidden damage and legal claim periods remain protected.

Contact info@azulcars.com, call +34 971 10 13 32, write to our registered office or use your booking messages. Official complaint forms (hojas de reclamación) are free at our base and from our staff on site; for online services you can request them through any channel and we send them within three working days with our details completed. You do not need an account or a visit. We give you a complaint reference and acknowledgement and reply as soon as possible, within 15 days. You can also contact the Balearic consumer authority. The EU online dispute resolution platform closed on 20 July 2025, and your right to go to the competent courts is unaffected.